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At present
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- I gave an order up. When does the package come and who delivers?
- What is located in the sender of the supply, is discrete?
- I would like to complete my order by credit card, which stands there on my account?
- I have no Credit Card how can I pay?
- VOD download and video clip download
- How can I download the product I've bought?
- Can I watch the DivX films on an external DVD player?
- I have paid, but I can’t see the download button or the download file is not set to free!
- Which video formats for the download are offered?
- Date of Birth --- I have put all the required info in however it keeps coming back and advising to check my birthday
- I gave an order up. When does the package come and who delivers?
We do our best to process all orders within 24 hours. Our partner firms responsible for delivery are DHL, the Netherlands Postal Service, the German Postal Service, and UPS. It can take 3-5 workdays (within the Netherlands, Germany, Switzerland, and other EU countries) for the package to arrive. Overseas packages usually take approximately 10 days. If you don't receive your package within this time frame, please contact us at DBS-Bestelldienst@email.de. The processing of the order takes place after payment has been received. - What is located in the sender of the supply, is discrete?
Discretenes is for over 15 years our request and highest requirement of a trusting business basis: In the sender either IMS GmbH, of IMS Kft., or MSP is located. No detailed calculations are attached to the transmissions, these can however over InterNet be called up for discrete ion reasons. If you it expressly to wish we put the calculation documents naturally in the package. A reference in the report field of your order is sufficient. - I would like to complete my order by credit card, which stands there on my account?
Our partner for the credit card account is "Swisspay24", on your account stands at present with payment with VISA- or MASTER-Card: Swisspay24, thus nothing that can lead to conclusions on contents of your order. - I have no Credit Card how can I pay?
Please send us an email to order@caning-on-demand.com, we send you detailed information how you can pay via bank transfer or Western Union. - VOD download and video clip download
You should use a high speed internet connection (DSL, cable, T-Lan or satellite internet) so you can download our movies or video clips in the shortest time possible. You will get the link from the website where you can download the videos usually 3 minutes after you have submitted your payment. The website with the link to the video is valid for 72 hours. If for some reason you cannot save the video to your hard drive within this time, please contact us at info@empress-empire.com. - How can I download the product I've bought?
After your payment please log into your user account. Click on "My Konto" (My Account), then "Meine Bestellungen" (My Orders), and then the button "anzeigen" (show). At the bottom of the page you will find "Artikel herunterladen" (downloaded products). Click here on the product you have purchased. The download will then open automatically. - Can I watch the DivX films on an external DVD player?
You can burn the downloaded videos directly to a CR-R 700 and watch them on all DVD players support the DivX mode. If your DVD player does not support DivX mode, then you can change the data into SVCD or VCD mode. - I have paid, but I can’t see the download button or the download file is not set to free!
Please check your IE Browser settings and switch it to: “Setting your browser to always look for a new page:”
• With Internet Explorer open, click on the Tools menu at the top of the page.
• In that menu select Internet Options.
• A new window will open and in the middle of the page click on Settings under Temporary Internet files.
•Another window will open. Click on the button for Every Visit to the Page. This will tell your browser to always look for a new page instead of using the page that is in your cache. Then click OK (example: http://www.caning-on-demand.com/help/iesettings.htm) - Which video formats for the download are offered?
We only use High End codecs and can offer you the following formats:
1. IPod format: For playing this format you need ode Mac the free software ITunes of Apple (can be downloaded on the Apple Website) or it on your PC to have a video IPod. High quality
2. MPEG4: For playing this format you need MPEG 4 a conformal software, like Quick time or Windows Media Player or the like. Highest quality, with the newest H.264 codec.
3. WMA format: That old admitted Windows Media Player format, good quality
4. Real Media format: For this you need the Real Media Player on its PC or Mac. property quality
5. Quick time format: For this you need the Quick time Player on its PC or Mac. likewise high quality.
6. With some films we will offer also the new DivX HD format. This format offers the absolutely highest quality class and the specification of this format guarantees playing on "DivX Certified ©" to devices, like DVD players, Settopboxen and play consoles. The home cinema experience as Download. Due to the extremely high quality such a file is with an in-hour film approx.. 650 MB largely and should be loaded only with a fast InterNet connection.
- Date of Birth --- I have put all the required info in however it keeps coming back and advising to check my birthday
The Form of Date of Birth in our Shop is in this way MM/DD/YYYY (eg. 05/21/1970) [only in the English Version] Important " / " between Month, Day, Year. The Form at the Swisspay Payment (Credit Card Page) is a little bit different!!! It is in this way DD.MM.YYYY (e.g. 21.05.1970) " . " between Month, Day, Year
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